Tuesday, August 08, 2006

Sigma Offers Free Service Upgrade For K100D Users of EF-500 DG and EF-500 DG ST Flashes

Sigma recently announced a solution for the incompatibility K100D (and, I assume, K110D) users experience with their EF-500 DG Super Pentax and EF-500 DG ST Pentax flashguns, which are P-TTL flashes that work with the previous *ist DSLR cameras. Sigma is now offering a free upgrade where they will replace parts in the flash to allow the flash to operate. I'm glad to see it's being addressed, although it means sending the flash out to them for service, which is annoying at best.

Apparently, the flashes will not fire properly on the K100D's mount without an upgrade of the Sigma P-TTL flash shoe:

"Sigma’s EF-500 DG SUPER and EF-500 DG ST model flashguns for Pentax mount do not operate when Pentax K100D D-SLR camera (recently introduced to the market by Pentax) is used. To overcome this, we will start supplying a free-upgrade service to our customers*. We regret any inconvenience this may cause our customers who own Pentax K100D D-SLR camera and we will take necessary steps for not causing any problem to our valued customers. This problem occurs with Pentax K100D D-SLR camera only.

* Update service is not available for non-DG version (EF-500 Super Pentax fitting and EF-500 ST Pentax fitting)"

For more information, you should contact your local Sigma distributor or visit the Sigma website for support and contact information.

Links: Sigma Photo, Sigma Japan Announcement, Sigma USA Announcement, Sigma Flashguns

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